{"id":2840,"date":"2026-05-28T11:30:13","date_gmt":"2026-05-28T11:30:13","guid":{"rendered":"https:\/\/soulfulskincare.co.uk\/privatuma-politika\/"},"modified":"2026-06-23T18:47:17","modified_gmt":"2026-06-23T18:47:17","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/soulfulskincare.co.uk\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Privacy Policy<\/b><\/span><\/h1>

1. General information<\/b><\/span><\/h2>

This Privacy Policy explains how SIA Soulful Skincare processes personal data when you visit the website soulfulskincare.co.uk, make a purchase, complete the skincare quiz, subscribe to newsletters, or contact us.<\/p>

Data controller:
SIA Soulful Skincare
Registration No. 40203662922
Legal address: Dobeles nov., T\u0113rvetes pag., Kro\u0146auce, \u201cKrist\u0101li\u201d – 11, LV-3730, Latvia
Email: info@soulfulskincare.co.uk<\/p>

2. What personal data we process<\/b><\/span><\/h2>

Depending on your actions on the website, we may process the following personal data:<\/p>

  • name and surname;<\/li>
  • email address;<\/li>
  • delivery address;<\/li>
  • phone number, if provided for order or delivery purposes;<\/li>
  • order information;<\/li>
  • payment status and transaction information;<\/li>
  • user account data, if the Buyer creates an account in the online store;<\/li>
  • order history, if the Buyer makes purchases with a registered account;<\/li>
  • communication content, if you email us or use a contact form;<\/li>
  • skincare quiz answers and result, if you complete the quiz;<\/li>
  • newsletter subscription consent, if you subscribe to marketing communication;<\/li>
  • technical information about website use, such as cookie data, device and browser information, IP address, and analytics data.<\/li><\/ul>

    3. Purposes of personal data processing<\/b><\/span><\/h2>

    We process personal data for the following purposes:<\/p>

    3.1. Order processing and delivery<\/b><\/span><\/h3>

    We process your personal data to:<\/p>

    • accept and process your order;<\/li>
    • receive payment;<\/li>
    • ensure delivery of products to Latvia, Lithuania, Estonia, and the United Kingdom;<\/li>
    • send order confirmations and order-related notifications;<\/li>
    • handle questions related to orders, delivery, returns, or complaints.<\/li><\/ul>

      3.2. User account maintenance<\/b><\/span><\/h3>

      The Buyer may make a purchase without creating a user account.<\/p>

      If the Buyer creates a user account in the online store, we process account data to provide access to the account, order history, and account-related functions.<\/p>

      The Buyer is responsible for keeping their account login details secure.<\/p>

      3.3. Payment processing<\/b><\/span><\/h3>

      Payments are processed by Stripe. We do not store your payment card details. The information necessary for payment processing is processed in Stripe\u2019s system in accordance with its security and data processing rules.<\/p>

      3.4. Skincare quiz<\/b><\/span><\/h3>

      If you complete the skincare quiz on the website, we may process your answers, name, and email address to:<\/p>

      • display the quiz result;<\/li>
      • save the quiz submission;<\/li>
      • send information to Klaviyo if you have subscribed to receive communication or if this is necessary to send quiz-related information.<\/li><\/ul>

        The quiz form is provided using Forminator. Data transfer from Forminator to Klaviyo may be carried out using Make automation.<\/p>

        3.5. Newsletters and marketing communication<\/b><\/span><\/h3>

        If you subscribe to newsletters or give consent to receive marketing communication, we process your name and email address to send:<\/p>

        • news;<\/li>
        • special offers;<\/li>
        • skincare tips;<\/li>
        • product and promotion information.<\/li><\/ul>

          Marketing communication is sent only if you have given consent. You may unsubscribe at any time using the unsubscribe link in the email or by writing to info@soulfulskincare.co.uk.<\/p>

          We use Klaviyo to manage marketing emails.<\/p>

          3.6. Website analytics and improvement<\/b><\/span><\/h3>

          We use Google Analytics to analyse website traffic, understand how visitors use the website, and improve website performance, content, and user experience.<\/p>

          3.7. Compliance with legal obligations<\/b><\/span><\/h3>

          We may process personal data to comply with accounting, tax, consumer protection, and other legal obligations.<\/p>

          4. Legal basis for personal data processing<\/b><\/span><\/h2>

          We process personal data based on the following legal bases:<\/p>

          • performance of a contract \u2014 to process your order and ensure delivery;<\/li>
          • compliance with a legal obligation \u2014 to comply with accounting and legal requirements;<\/li>
          • consent \u2014 for newsletters, certain cookies, and marketing communication;<\/li>
          • legitimate interests \u2014 for customer service, website security, service improvement, and dispute resolution.<\/li><\/ul>

            5. Who personal data may be shared with<\/b><\/span><\/h2>

            To ensure the operation of the online store, personal data may be shared with the following service providers:<\/p>

            • WooCommerce \u2014 to operate the online store;<\/li>
            • Stripe \u2014 for payment processing;<\/li>
            • Omniva \u2014 for delivery in Latvia, Lithuania, Estonia, and the United Kingdom;<\/li>
            • Klaviyo \u2014 for newsletter and marketing communication management;<\/li>
            • Forminator \u2014 to operate forms and the skincare quiz;<\/li>
            • Make \u2014 for automated data transfer between website forms and Klaviyo;<\/li>
            • Google Analytics \u2014 for website analytics;<\/li>
            • Complianz \u2014 for cookie consent management;<\/li>
            • accounting, legal, IT, and hosting service providers, where necessary to provide services.<\/li><\/ul>

              Personal data is shared only to the extent necessary to provide the specific service.<\/p>

              6. Data transfers outside the European Economic Area<\/b><\/span><\/h2>

              Some of the service providers we use, such as Stripe, Klaviyo, Google, or Make, may process data outside the European Economic Area.<\/p>

              In such cases, personal data transfers are carried out in accordance with applicable data protection rules and using appropriate safeguards, such as European Commission-approved Standard Contractual Clauses or other legally recognised mechanisms.<\/p>

              7. Data retention periods<\/b><\/span><\/h2>

              We retain personal data only for as long as necessary for the relevant purpose:<\/p>

              • order and accounting data is retained for the period required by law;<\/li>
              • registered user account data is retained while the account is active or until an account deletion request is made, unless retention is necessary to comply with legal obligations;<\/li>
              • order history in a registered account is retained so that the Buyer can access previous orders;<\/li>
              • customer communication data is retained for as long as necessary to review the matter and protect our legitimate interests;<\/li>
              • marketing data is retained until you withdraw consent or unsubscribe from newsletters;<\/li>
              • cookie and analytics data is retained in accordance with cookie settings and the relevant service providers\u2019 retention periods.<\/li><\/ul>

                8. Your rights<\/b><\/span><\/h2>

                You have the right to:<\/p>

                • access your personal data;<\/li>
                • request correction of inaccurate data;<\/li>
                • request deletion of data where there is a legal basis;<\/li>
                • request restriction of data processing;<\/li>
                • object to data processing;<\/li>
                • withdraw consent where processing is based on consent;<\/li>
                • receive your data in a structured, commonly used, machine-readable format, where applicable;<\/li>
                • submit a complaint to the Data State Inspectorate.<\/li><\/ul>

                  To exercise your rights, please contact us at info@soulfulskincare.co.uk.<\/p>

                  9. Cookies<\/b><\/span><\/h2>

                  The website uses cookies to ensure website functionality, analyse website traffic, and, if you consent, use analytics and marketing tools.<\/p>

                  Complianz is used on the website to manage cookie consent.<\/p>

                  You can change your cookie settings using the cookie management tool available on the website.<\/p>

                  10. Data security<\/b><\/span><\/h2>

                  We implement reasonable technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.<\/p>

                  However, please note that no data transmission over the internet is completely secure, so we cannot guarantee absolute security.<\/p>

                  11. Changes to the Privacy Policy<\/b><\/span><\/h2>

                  We may update this Privacy Policy from time to time.<\/p>

                  The current version of the Privacy Policy is always available on soulfulskincare.co.uk.<\/p>

                  12. Contacts<\/b><\/span><\/h2>

                  If you have any questions about this Privacy Policy or personal data processing, please contact us:<\/p>

                  SIA Soulful Skincare
                  Email: info@soulfulskincare.co.uk
                  Legal address: Dobeles nov., T\u0113rvetes pag., Kro\u0146auce, \u201cKrist\u0101li\u201d – 11, LV-3730, Latvia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Privacy Policy 1. General information This Privacy Policy explains how SIA Soulful Skincare processes personal data when you visit the website soulfulskincare.co.uk, make a purchase, complete the skincare quiz, subscribe to newsletters, or contact us. Data controller:SIA Soulful SkincareRegistration No. 40203662922Legal address: Dobeles nov., T\u0113rvetes pag., Kro\u0146auce, \u201cKrist\u0101li\u201d – 11, LV-3730, LatviaEmail: info@soulfulskincare.co.uk 2. What […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2840","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/soulfulskincare.co.uk\/en\/wp-json\/wp\/v2\/pages\/2840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soulfulskincare.co.uk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soulfulskincare.co.uk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soulfulskincare.co.uk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soulfulskincare.co.uk\/en\/wp-json\/wp\/v2\/comments?post=2840"}],"version-history":[{"count":4,"href":"https:\/\/soulfulskincare.co.uk\/en\/wp-json\/wp\/v2\/pages\/2840\/revisions"}],"predecessor-version":[{"id":2856,"href":"https:\/\/soulfulskincare.co.uk\/en\/wp-json\/wp\/v2\/pages\/2840\/revisions\/2856"}],"wp:attachment":[{"href":"https:\/\/soulfulskincare.co.uk\/en\/wp-json\/wp\/v2\/media?parent=2840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}