Delivery and Payment
Placing an order
Products can be ordered from the online store soulfulskincare.co.uk.
The Buyer may make a purchase either as a guest, without creating a user account, or by creating a registered user account.
When making a purchase without a registered account, the Buyer must provide the information necessary for order processing, payment, and delivery.
By creating a registered user account, the Buyer may access their account information, order history, and other account functions available in the online store.
After placing an order, the Buyer receives an order confirmation at the email address provided.
Payment methods
The following payment methods are available in the online store:
- bank card payment;
- Apple Pay;
- Google Pay.
Payments are processed by Stripe.
All prices in the online store are stated in euros (EUR).
The order is considered confirmed after successful payment has been received.
Delivery countries
Soulful Skincare delivers to the following countries:
- Latvia;
- Lithuania;
- Estonia;
- United Kingdom.
Delivery in Latvia
In Latvia, orders are delivered using Omniva delivery solutions.
The usual delivery time in Latvia is 2–5 business days after order processing and handover for delivery.
The delivery fee is calculated during checkout and depends on the size, weight, and selected delivery method of the shipment.
When the shipment has been delivered to the selected delivery point or handed over for delivery, the Buyer will receive a notification with shipment collection information.
Delivery in Lithuania and Estonia
In Lithuania and Estonia, orders are delivered using Omniva delivery solutions.
The usual delivery time in Lithuania and Estonia is 4–6 business days after order processing and handover for delivery.
The delivery fee is calculated during checkout and depends on the size, weight, and selected delivery method of the shipment.
When the shipment has been delivered to the selected delivery point or handed over for delivery, the Buyer will receive a notification with shipment collection information.
Delivery to the United Kingdom
Orders to the United Kingdom are sent using Omniva postal shipment services.
The delivery fee to the United Kingdom is calculated based on the shipment weight and selected delivery method. The exact delivery fee is shown during checkout.
The estimated delivery time to the United Kingdom is 6–9 business days after order processing and handover for delivery.
Delivery times may vary depending on postal service workload, customs procedures, public holidays, or other circumstances beyond the Seller’s control.
If delivery to the United Kingdom results in customs duties, taxes, or other state-imposed charges, the Buyer is responsible for covering such costs, where applicable.
Free delivery
There is currently no free delivery threshold in the online store, unless stated otherwise as part of a specific promotion or offer.
Local pickup
Local pickup is currently not available.
Uncollected or incorrectly addressed shipments
The Buyer is responsible for providing correct delivery information.
If the Buyer provides incorrect or incomplete delivery information and the shipment cannot be delivered as a result, additional delivery costs may be charged to the Buyer.
If the Buyer does not collect the shipment within the period set by the delivery service provider and the shipment is returned to the Seller, the Buyer is responsible for the cost of repeated delivery.
Shipment inspection
Upon receiving the shipment, the Buyer is advised to inspect the external condition of the package.
If the shipment is damaged, the Buyer must contact Soulful Skincare as soon as possible by emailing info@soulfulskincare.co.uk and attaching:
- the order number;
- a description of the damage;
- photos of the damaged packaging and/or product.
Product returns
The Buyer has the right to exercise the right of withdrawal within 14 days from the date of receiving the product, except in cases provided by law.
To request a return, the Buyer must contact Soulful Skincare by emailing info@soulfulskincare.co.uk and providing:
- the order number;
- the Buyer’s name and surname;
- the product name;
- information that the Buyer wishes to exercise the right of withdrawal;
- if the product is damaged or non-conforming — a description and photos of the damage or non-conformity.
Return address:
SIA Soulful Skincare
Dobeles nov., Tērvetes pag., Kroņauce, “Kristāli” – 11, LV-3730
Latvia
Before sending the product back, the Buyer must wait for confirmation and return instructions from Soulful Skincare.
The returned product must be securely packaged so that it is not damaged during transportation.
Return shipping costs are covered by the Buyer, except in cases where the product is damaged, non-conforming, or incorrectly delivered due to the Seller’s fault.
Refunds
If the right of withdrawal has been exercised in accordance with the terms, Soulful Skincare will refund the amount paid for the product using the same payment method used for the purchase, unless otherwise agreed with the Buyer.
The Seller has the right to withhold the refund until the returned product has been received or the Buyer has provided proof of sending the product back.
If the product has been used more than necessary to inspect its nature, characteristics, and functioning, or if its value has decreased due to the Buyer’s actions, the Seller has the right to reduce the refundable amount in proportion to the decrease in product value.
Contacts
For any questions, please contact us:
SIA Soulful Skincare
Email: info@soulfulskincare.co.uk